Returns

Returns

If for whatever reason you are not satisfied with your purchase, you have 30 days from receipt of the order to return it for a refund, less the delivery fee, a 2.9% transaction fee if paid by credit card, and a $20 restocking fee.

All returned products must in new condition, in the original packaging, and include all documentation, parts, and accessories.

A Return Authorization Number (RAN) is required for all returns. Please contact customer service to receive a RAN, which allows us to keep track of the return. Products showing signs of wear or use will not be eligible for a refund.

If your return is accepted, you will receive instructions on how and where to send your package. You will be responsible for the shipping costs of the return. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your return is accepted, you will receive instructions on how and where to send your package. You will be responsible for the shipping costs of the return. Items sent back to us without first requesting a return will not be accepted.

Order Cancellations

Order cancellations will be considered as a return and a refund will be issued less a 2.9% transaction fee if paid by credit card. If the order shipment has not been processed yet, then the $20 restocking fee will not apply.