Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
Yes! We offer delivery on all our equipment across the continental United States. In many cases, shipping is free on orders over $500 (some exceptions apply). Shipping costs will be calculated at checkout, and our support team is happy to help with any questions.
Orders are typically processed and shipped within 1–3 business days. Once your order leaves our U.S. warehouse, you’ll receive tracking information via email.
Yes. We’ll send you a tracking number as soon as your order ships so you can follow its progress all the way to your door.
Exchanges & Returns
We accept returns within 30 days of delivery. Products must be in original condition and packaging. Contact us to begin the return process.
If you need to return a product or have a question about your order, please contact us and include either your order number or the email address used at checkout. We’ll get back to you promptly with next steps.
Some oversized items or remote locations may require an additional shipping fee. To check, contact us with:
- The list of items you want to order
- Your delivery ZIP code and city
We’ll review your order and provide a custom shipping quote if needed.
Yes. All MAXUM Fitness products sold in the U.S. include a manufacturer’s warranty. Warranty length and terms may vary by item—check individual product pages for more details.
Setup & Assembly
Most machines ship partially assembled and will require setup. We include step-by-step instructions and the tools you need. Need help? Our support team is always available.
Not at this time. However, our machines are designed for easy home assembly. Most customers complete setup in under an hour.
Miscellaneous
Yes! We offer bulk pricing and custom quotes for personal training studios, corporate gyms, and commercial facilities. Reach out to us for a custom quote.
You can always reach out to our team directly with any questions about our products, setup, or orders. At MAXUM Fitness, we’re committed to offering top-tier customer care every step of the way.
